Terms of Service

Effective Date: May 13, 2026

These Terms of Service (“Terms”) govern access to and use of the DistroInsight platform, website, applications, analytics services, workflow tools, and related offerings (collectively, the “Services”) provided by DistroInsight (“DistroInsight,” “we,” “our,” or “us”).

By accessing or using the Services, you agree to be bound by these Terms.

DistroInsight provides software, analytics, operational intelligence, reporting, workflow, and related services designed for industrial distributors and related businesses.

You may use the Services only if:

• You are legally capable of entering into a binding agreement;
• You use the Services for lawful business purposes; and
• You comply with these Terms and applicable laws.

You are responsible for:

• Maintaining the confidentiality of account credentials;
• Activity conducted under your accounts;
• Ensuring your users comply with these Terms.

You may not:

• Reverse engineer, copy, or create derivative works of the Services;
• Attempt unauthorized access to systems or data;
• Use the Services to violate laws or third-party rights;
• Transmit malicious code or interfere with platform operations;
• Resell or sublicense the Services without written authorization.

As between the parties, customers retain ownership of data, operational information, files, records, and other information submitted to or processed through the Services (“Customer Data”).

Customers grant DistroInsight a limited, non-exclusive right to host, process, transmit, and analyze Customer Data solely to:

• Provide and support the Services;
• Maintain security and platform integrity;
• Maintain, support, secure, and improve the Services;
• Comply with legal obligations.

Customers are responsible for:

• The accuracy and legality of Customer Data;
• Obtaining required rights, permissions, and consents;
• Maintaining backups of business-critical information where appropriate.

Each party agrees to use reasonable safeguards to protect confidential information disclosed by the other party and not disclose such information except as necessary to provide the Services, comply with legal obligations, or work with advisors and service providers operating under confidentiality obligations.

Customers agree to pay fees specified in applicable subscription agreements, order forms, invoices, or other commercial agreements.

Unless otherwise stated:

• Fees are non-refundable;
• Payments are due within stated payment terms;
• Late payments may accrue interest as permitted by law.

DistroInsight may suspend Services for materially overdue accounts following reasonable notice.

The Services may integrate with third-party systems, software, platforms, APIs, and providers.

DistroInsight does not guarantee continued availability, interoperability, or compatibility of integrations with third-party systems.

Customers are responsible for maintaining appropriate rights, permissions, and licenses for third-party systems connected to the Services.

DistroInsight and its licensors retain all rights, title, and interest in and to the Services, software, documentation, configurations, branding, product improvements, and related intellectual property.

No rights are granted except as expressly stated in these Terms.

If customers provide suggestions, recommendations, or feedback, DistroInsight may use such feedback without restriction or compensation.

DistroInsight will use commercially reasonable efforts to maintain availability of the Services and provide support consistent with applicable agreements or communicated support practices.

Temporary interruptions may occur due to maintenance, upgrades, emergency operations, third-party failures, or events outside reasonable control.

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DISTROINSIGHT DISCLAIMS ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY OF OUTPUTS, AND UNINTERRUPTED OR ERROR-FREE OPERATION.

Analytics, recommendations, forecasts, workflow outputs, and operational insights are informational tools only and do not constitute financial, operational, legal, accounting, or business advice.

Customers remain responsible for reviewing, validating, and approving operational, financial, purchasing, inventory, staffing, credit, collection, and business decisions derived from the Services.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DISTROINSIGHT SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION.

DISTROINSIGHT’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES SHALL NOT EXCEED THE AMOUNTS PAID BY CUSTOMER TO DISTROINSIGHT DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

These Terms remain in effect while customers use the Services.

Either party may terminate access for material breach if the breach is not cured within a reasonable period following notice.

DistroInsight may update these Terms periodically. Updated versions will be posted on this page with an updated effective date. Continued use of the Services after updated Terms become effective constitutes acceptance of the updated Terms.

DistroInsight
https://www.distroinsight.com

Questions regarding these Terms may be submitted through the Contact page on this website.